Crucial Conversations: Tools for Talking When Stakes are High
Starts January 27, 2025
By Joseph Grenny
9781839974281
The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
This new edition addresses issues that have arisen in recent years. You’ll learn how to:
Respond when someone initiates a Crucial Conversation with you
Identify and address the lag time between identifying a problem and discussing it
Communicate more effectively across digital mediums
Starts January 27, 2025
By Joseph Grenny
9781839974281
The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
This new edition addresses issues that have arisen in recent years. You’ll learn how to:
Respond when someone initiates a Crucial Conversation with you
Identify and address the lag time between identifying a problem and discussing it
Communicate more effectively across digital mediums
Starts January 27, 2025
By Joseph Grenny
9781839974281
The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
This new edition addresses issues that have arisen in recent years. You’ll learn how to:
Respond when someone initiates a Crucial Conversation with you
Identify and address the lag time between identifying a problem and discussing it
Communicate more effectively across digital mediums
North Dakota United is dedicated to providing researched-based, member-driven, relevant, high-quality programs to advance skills, communication, and leadership opportunities. Book studies are typically one credit courses that last approximately six weeks. One credit equates to 15 hours of study. Expectations include reading the book, answering discussion questions, responding to others’ responses, and a reflection paper/action plan.
COST
Book studies are FREE to North Dakota United members.
All participants (members and non-members) are responsible for obtaining the book and the $50 credit fee to UND to have your credit recorded onto your transcript. The fee to participate in an NDU book study for non-members is $100, plus the $50 credit fee to UND.
If you have questions, please contact: amy.flicek@ndunited.org
